Intelli-CTi vs Jobber: The Ultimate Comparison
TL;DR: Intelli-CTi dominates for enterprise telephony integration while Jobber crushes it for field service management.
At a Glance Comparison
| Feature/Spec | Intelli-CTi | Jobber |
|---|---|---|
| Starting Price | £15.00 per user per month (minimum 10 users) | $0.00 |
| Best For | CTI telephony integration | Field service management |
| Core Strength | CRM-telephony integration | Service business automation |
Deep Dive: Intelli-CTi
Intelli-CTi is a specialized Computer Telephony Integration solution engineered for enterprises running Infor CRM. Its architecture seamlessly bridges CRM and CTI-enabled telephone systems, delivering real-time caller identification and click-to-dial functionality. Built with a flexible, extendable framework, it supports multi-site deployments and Citrix/Terminal Server environments. The solution integrates directly into desktop environments with dynamic sidebar displays and on-screen call handling, making it ideal for high-volume call centers and customer service teams requiring rapid implementation and multi-call support.
Standout Features of Intelli-CTi
- One-click dialing from CRM records with automatic call logging and statistics tracking
- Multi-site deployment supporting multiple telephone systems simultaneously
- Chrome browser support with desktop integration and active sidebar display
- In-call note capture capability for post-call wrap-up activities
Deep Dive: Jobber
Jobber is a comprehensive field service management platform designed for home and commercial service businesses. Its architecture combines CRM, scheduling, invoicing, and client communication into a unified system. The platform features a drag-and-drop calendar, client hub, and AI-powered tools for quote generation and job management. With integrated payment processing, online booking capabilities, and marketing tools, Jobber serves as an all-in-one solution for service businesses looking to streamline operations from initial contact through payment collection.
Standout Features of Jobber
- Complete job lifecycle management from quoting through invoicing and payment
- Client Hub portal enabling customer self-service and communication
- AI-powered tools for intelligent job scheduling and optimization
- Integrated payment processing with Jobber Capital financing options
The Final Verdict
Choose Intelli-CTi if you need enterprise-grade CRM-telephony integration with advanced call handling features and multi-site support for Infor CRM environments.
Choose Jobber if you run a field service business requiring comprehensive job management, scheduling, and client communication tools in a single platform.